American Experience Foundation’s Post

11th March 2024 we launch our on-line The Hospitality Hero Masterclass. Held-up due to sickness and editing delays, we could not be prouder, than bringing to fruition a new, exciting self-paced, unlimited viewing platform in the sense of an eight module Leadership Masterclass Series. 30+ years of real life experience in the world of #hospitality , from years of working within hotel chains to the highs & lows of running my own business. Steven Hesketh MIH Hesketh states: "I'm not a #celebritychef , or a 5* #generalmanager, I'm an everyday guy who started as a window cleaner in a Holiday Resort in Australia at 15 years old and have grafted my way through real highs and lows within Hospitality and have loved every minute of it. I am so passionate that we promote and re-educate what a fantastic economic powerhouse & career builder the #hospitalityindustry is. I believe the #hospitalityindustry is full of #everydayheroes and think of myself as one - I've delivered years of great hospitality experiences across my venues and those I've worked in, from Cafes, Hotels, Restaurants, Serviced Apartments, Hostels, Bars & Event Space and we just don't celebrate or share our learnings enough. This style of education is self-paced, in the comfort of your own space, and is tangible with great tactics and tips alongside short-sharp training and actual downloadable tools that will enable learners to watch it back again and again to help reassess their progress and then allow them to refocus again on the continual self improvement journey. I'm so proud to bring this to fruition! Take a look are advert below and also head to www.thehospitalityhero.com to register for our newsletter to receive a special introductory offer to this new way of Hospitality Leadership Training prior to its launch!

The national average salary for a Resort and Hotel manager is $54,018 in Canada. Study Resort and Hotel Management at Selkirk College, Canada.

“I was horrible at delegating and a lot of that I think has to do with arrogance...because I thought I could do it all...if I do it myself, then I'm going to get it done and I'm going to do it right...I was a poor leader, and I didn't even know it. It took me a while to wake up and say, Jeffrey, you don't have to do all this…it took a lot of searching and introspection to get to that point. That has been my biggest weakness, being able to delegate, being able to know that I cannot do it all…trust other people to deliver. So that's been a learning experience for me.” Dr. Jeffrey O, CEO, St. Justine , President, International Hospitality Institute WATCH NOW: https://lnkd.in/gmDGcPJm LISTEN NOW: https://lnkd.in/gXdAAnrT Dr. Jeffrey O epitomizes the incredible career path which the hospitality industry provides - from front desk agent to CEO.  He shares with Rachel Humphrey of DEI Advisors why he felt he had a knack for leadership early on and how overcoming his hesitancy to delegate has been a main focus of his leadership development. He talks about why giving back is so fundamental to his mission, why diversity matters, and the importance of mentorship. And, he makes an exclusive offer to listeners of DEI Advisors for access to complimentary public speaking resources. #diversityandinclusion #deiadvisors #leadership #hospitalityindustry #empoweringpersonalsuccess #dei  

Reasons why a hospitality student should consider Country Clubs (Part 4): Explore diverse career paths at Clubs, where versatility thrives. From honing managerial skills to crafting culinary delights, these exclusive venues offer a spectrum of opportunities. Options like event planning or refining your leadership prowess. Clubs aren't just about golf; they're a hub for multifaceted careers. Elevate your professional journey with possibilities that await in the realms of management, events, and culinary arts. Your career versatility finds a home in the refined ambiance of country club excellence

And the Oscar goes to…. Nominations for this year’s Oscar’s have been announced this week and it got me thinking about recognition and acknowledgment. Everyone appreciates a pat on the back for a job well done. We want to feel valued and respected by our employers and our colleagues. We spend a lot of our lives working so recognition of our commitment, loyalty and achievements makes us feel good. However, just like the Oscars, most people don’t come away with a prize or an award. Their work isn’t acknowledged or lauded, publicly or otherwise. And we have got to feel ok in ourselves about that. We have to find our own satisfaction in a job well done regardless of what others think of us. We need to feel peace of mind that we have done our best and made a positive contribution. Chasing or expecting appreciation and recognition can lead to resentment and a reduction in productivity. Contact me if you want to learn more about why wanting to be valued and respected can prevent you from accessing your resilience and experiencing your wellbeing. #valued #respected #recognition #appreciation #attachments #wellbeing #iheart

Rounding out my final presentation of my college career by winning Best Team Presentation (selected by the client) with my team! This semester long project centered around the Graduate Tempe hotel! Our project recommended tactics to increase brand awareness and lessen the gap between perceived brand image and actual brand image within the target market. We had a great time brainstorming and researching. Reach out to me if you would like to discuss my contributions to this project more! #opentowork #marketinganalytics #brandawareness #marketingconsultant

“The perspective that I've learned over this past year is that we can do hard things well. Sometimes you think that was a tough year, that was a tough project, and it's going to get easier…you're growing from those hard times so that you're prepared for the next hard thing you do. And I've really learned that I can do that next thing. I can do that hard thing. And at the end of the day it's nice to see and realize that when the next hard thing comes, and I have that doubt, I can look back on this and go, oh, it will work out. It will be for the benefit of everyone.” Julie Arrowsmith, President & CEO, G6 Hospitality LLC Hospitality WATCH NOW: https://lnkd.in/eHHV9d5F LISTEN NOW: https://lnkd.in/eHTWpX7E Julie discusses with Rachel Humphrey of DEI Advisors her style of leadership, the biggest lesson she's learned over the past year, and how it will impact her moving forward. She shares her approach to public speaking, how she overcomes self doubts, and how staying fresh and learning the whole business helped her grow during her first 29 years at G6, eventually resulting in her current CEO role. Finally, Julie talks about managing business travel, finding time to refresh outside of work, and the underlying basis for her mantra of "be kind to everyone always." #diversityandinclusion #deiadvisors #leadership #hospitalityindustry #empoweringpersonalsuccess #dei #womeninhospitality #womenempoweringwomen

⭐️ Long post/reflection alert: Evolving leadership at Marks and Spencer ⭐️ Around a year ago, I applied to join the M&S Evolve programme - a programme promising to turn our leadership from good to game changing. Maybe I was a little skeptical starting out, thinking what does that really mean? Asking myself: why is there so much hype for the programme internally and on LinkedIn? I’m now sat on the train home after our final session and reflecting on my learnings throughout the programme. Things that might have seemed impossible at the start, became possible. Although at the start, we didn’t really know where the journey would take us… If I had to narrow it down, my biggest win has been the focus on my inner game and being more present; how I can build my self-belief and channel this to be more confident, more motivated, happier even. I’ve learnt to trust my intuition, reduce my overthinking and challenge myself - the biggest blocker to my success - on why not me? Why shouldn’t I: 👏🏻 Live my dream and apply for Cooking with the M&S Stars, learning from my wonderful chef mentor Shelina Permalloo. The realisation of how living amazing experiences can change you as a leader was phenomenal. Winning helped too! (Photo attached as LinkedIn is the one and only social platform yet to see it!) 👏🏻 Apply to be a school governor and be voted in by other parents - with lots of support and campaigning from my amazing wife Amy. This has given me confidence to broaden my network, share my knowledge externally and bring back new perspectives from working with external leaders. 👏🏻 Apply for a higher apprenticeship and MSc in Human Resource Management - which coincidentally I found out today has been successful and I’ll start the course in November! This one shows how the journey continues, the learning never ends and meets my mission from Elizabeth Lovius which was to ‘follow the flow of life.’ Anna Vila Pouca (CPsychol) promised us the best in the business facilitators and absolutely nailed it with a perfect balance of internal and external support. Elizabeth Lovius, Caroline Goyder, Vicky Gerrish and the team at Ivy House London, Rob Barnes, Pav Anand, Adam Dobbs and not forgetting our programme sponsor Nick Folland. Your support, honesty and challenge have been brilliant - thank you 👏🏻 It’s been a development journey like no other, shared with some brilliant colleagues who trusted each other to really open up and unlock insights for each other. There are far too many learnings to list here, but ultimately I am a far better version of myself than when I started. There’s been lots of learning, laughter and real tears along the way - all absolutely worth it and an experience I’ll never forget. Apparently LinkedIn has a word limit I was never aware of before, so final thanks to Anna Vila Pouca (CPsychol), Lucie Blackburn and Chloe Sanghera (MCIPD) for putting this amazing programme together. Sarah Findlater Carole Pearson Angela Benson